Dr. Yasser Al Obaida, President of Continuous Improvement Consulting (CIC), Medical Legal Consultant, Certified Professional in Healthcare Quality(CPHQ) and Certified Surveyor of the Accreditation Canada.| more..

SERVICES OFFERED

Training & Education

Provide an effective, engaging and highly motivational education or training to medical staff leaders, board members, managers or front line staff. We will create a customized program to your institution so that the participants will leave the training sessions with new, practical knowledge and skills and a readiness to implement the changes the organization needs.

Outlined are some of the training and education sessions:

• CCHSA Accreditation Program
• CCHSA Self-assessment Process
• CCHSA Performance Indicator
• CCHSA Scoring/Rating
• Developing Strategic Plan
• Organizational Re-structuring
• Quality Management System
• Policy and Procedure Preparation
• Job Description Preparation
• Risk Management Program
• Disaster Planning
• Performance Measurement System
• Developing Teamwork / Team Building
• Effective Leadership Skills
• Patient Safety
• Understanding Medication Errors
• Occurrence Variance Report
• Customer Satisfaction

Proper Documentation

Documentation is very important and needs to be taken seriously. It has been stressed out in healthcare industry for so many years. When documentation fluctuate its quality, the users will stop turning to it. As a users stop turning to it, organizations stop trying to maintain it -- why bother, if the user won't read it? This line of reasoning is dooming the future of documentation to failure.

We will remind your organization the value of documentation and we will assist you in the preparation of the following:

• All CCHSA 92 Standards and CCPA 95 Standards Needed Documents
• Policy and Procedure Manual for the following departments:

a. Clinical Departments

1. Anesthesia Department
2. Dental Department
3. Diagnostic Medical Imaging
4. Emergency Services Department
5. General Nursing
6. Infection Control
7. Internal Medicine Department
8. Laboratory (Blood bank, Clinical & Special Chemistry, Hematology, Serology, Phlebotome, Parasitology, Microbiology, General Laboratory)
9. Medical Affairs Department
10. Nursing Unit
11. OB-Gyne Department
12. Pediatrics Department
13. Pharmacy Department
14. Physiotherapy
15. Respiratory Unit
16. Surgery Department

b. Non-clinical Department

1. Bio-medical & Engineering
2. Communication Department
3. Computer Department
4. Education & Training Department
5. Finance Department
6. Food Services Department
7. Quality Management Department
8. Housekeeping & Laundry Department
9. Housing Department
10. Personnel Department
11. Materials Management
12. Medical Records
13. Out-Patient Services Department
14. Security & Safety Department
15. Transportation Department

• Administrative Policies and Procedures Manual
• Internal and External Disaster Management Manual
• Quality Management Manual
• Infection Control Manual
• Organizational Chart
• Environmental Management Manual
• Medical Staff By-laws
• Code of Ethics
• Orientation Manual

 

Implementation

Every organization, especially in healthcare industry with two critical challenges - to focus and execute. Many great ideas don't work, not because the ideal failed, but because it wasn't implemented well. So we can work side by side with you to ensure your improvements are implemented on time and on budget.

• Helping the Leadership/Management Team in implementing the Strategic Plan by having the Operational Plan.
• Sitting with the head of department to help them implement the CCHSA standards.
• Rounding in the hospital, interview the staff, checking on the file, and getting the views of the patients in order to find the gap in the implementation.
• Meeting with the clinical and non-clinical staff informing them of the proper way of implementation.
• Attending all committees/team meeting to coach and guide them on the implementation.
• Daily meeting with the Hospital Director to update him of the daily activities.

 

Research and Studies

How well are you doing? How do you compare to other organization in your industry or to the best in the Kingdom? Where are your most important opportunities to improve? These questions can be answered when conducting research and studies.

These are the list of Research and Studies that we will conduct:

• Internal and External Assessment focusing on the strengths and weaknesses of the competitors.
• Employee Satisfaction Survey
• Patient Satisfaction Survey in the In-Patient, Out-Patient and Emergency Services.
• Data collection and analysis regarding the performance indicator for all the departments and teams.
• Patient Chart Audit for all patient categories.
• Conducting Occurrence Variance Reporting - data collection, analysis and drawing out of recommendations.
• Annual Hospital Achievement Report.